Existing + Perspective Clients
Learn more about how NCASE client accounts and NCASE Powered accounts work.
Your NCASE client account is your main account. It's an online platform (or customer portal) where all of your past, present, and future projects live. You will have access to a project's important details, files, contracts, proposals and billing information - all in one place. Clients may choose to rely heavily on the power of the client account while others may choose to only use it for paying their invoices. You may choose to use it however you wish.
Good to know: At the very least, invoicing and payment transactions will be managed through the client account. For this reason, all existing and perspective clients are required to have a login.
NCASE Powered Accounts:
NCASE Powered accounts are for clients that purchase digital solutions directly from NCASE. These items include:
Clients that make these types of purchases will have both login accounts.
The NCASE Client Account is your all-in-one tool to manage and organize your NCASE projects. With a client account, you will have secure access to the following:
You will need a username and password to access your client account.
Most existing clients should have received an email invitation to begin their account setup. This email contains your unique link to create your password and complete the setup for your NCASE Client Account.
If for any reason you did not receive your email invitation or perhaps it has expired, you will need to be emailed a new invitation to complete your account setup. Please email, call, or text NCASE to request a new invitation be sent.
If you know your username but you do not know your password, you may click here to reset it.
If you do not remember your username (primary email address) or need assistance otherwise, you will need to call NCASE.
Existing clients should complete their account setup from their email invitation, sent previously. Once your account setup is complete, you may login to manage current or new projects with NCASE.
If for any reason you did not receive your email invitation or perhaps it has expired, you will need to be emailed a new invitation to complete your account setup. Please email, call, or text NCASE to request a new invitation.
Those interested in learning more about NCASE Marketing may create a new account to get started.
You may login directly to your website or digital account a few different ways:
If you currently have a NCASE Powered website or other digital solution, and you do not know your login information, please call NCASE for assistance.
Existing Clients: You may email, call, or text NCASE anytime you need assistance or service. Additionally, you also have the option of requesting service through your client account. Whichever option is best for you, is best for NCASE.
New Clients will need to create a client account to access contact information for NCASE.
24/7 Support for NCASE Powered Websites + Digital Solutions:
In the event that you experience issues during time periods that NCASE is unavailable, you may call (480) 624-2500 for support.
24/7 support is included in your with your NCASE Powered digital purchase, at no additional cost. However, should you require service time to resolve any issues related to user error(s), additional charges will apply.
You may email, call, or text NCASE anytime you need assistance with your NCASE Powered Website, Email, or other NCASE Powered digital tools. Additionally, you also have the option of requesting service through your client account. Whichever option is best for you, is best for NCASE.
24/7 Support for NCASE Powered Websites, Email, and Digital Tools: In the event that you experience website or digital issues during time periods that NCASE is unavailable, you may call (480) 624-2500 for additional support options.
*Clients will be billed service time to resolve any issues related to user error(s). Billing rates and/or estimates will always be given to clients before services are rendered.
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